Post by ruhaimaromana22 on Nov 4, 2024 2:04:00 GMT -5
Hello, friends! Today we want to dispel the myth that bots are a tool only for large businesses, that they are very expensive, time-consuming and complicated.
In this article, we will tell you about three bots that are suitable for SMB.
A chatbot is a tool that allows you to social media marketing service automate communication with clients in text channels. It takes on most of the requests for popular questions, for example: work schedule, delivery methods or current promotions.
Script or push-button chatbot
A popular bot that is developed based on scenarios displayed as buttons. For example, over 42% of retail companies use chat bots for customer support and 39% of companies will connect bots in other areas (according to a study by PLUS Consulting and BSS).
For convenience, the buttons are set based on popular queries. The user selects a query that suits him and in a few clicks goes the path to an answer, a purchase, or transfer to an operator if an answer could not be obtained.
Scenarios can be anything - it all depends on the goals and objectives that the bot covers. For example, for an online store, popular queries on which scenarios will be built are: what is the minimum order amount, current promotions, how to use a bonus card, how to find out your size; for medicine, mainly questions about making an appointment, cost of services and work schedule; for food delivery, questions like: where is my order, they did not put the dish for me, how to return the money, how to cancel the order, etc.
It is important to add the "contact the operator" button. If the chatbot cannot find a suitable answer, it transfers the dialogue to the operator while saving the correspondence. Therefore, the operator will promptly offer help, as he already knows about the problem and is looking for a solution without unnecessary questions.
Thus, you can create an effective bot that will take on most of the requests.
At LiveTex, we have been collecting knowledge about working with clients for over 10 years and are always ready to help with creating a bot script*. For this, you can contact LiveTex managers. The implementation of the bot itself takes 1-2 days.
Life hack: in addition to consulting visitors, the bot can be used to collect data about clients: phone number, name, email address, or to collect reviews and feedback on the company's work.
Scenario Bot Capabilities
Answers frequently asked questions, replacing FAQ. Add frequent user requests to your scripts and automate routine processes.
Helps with site navigation. If you use a multi-page site or a large landing page and users can get lost in it, use a bot to help find the right page or information.
Routing a request to the right specialist . If the user needs an operator's answer, the bot will transfer the conversation to a competent employee in the appropriate department.
Text or bot prompter
This bot is 2 in 1! Use it to consult clients, as well as for internal purposes, such as helping new employees.
The text bot works on the basis of key phrases and a knowledge base. The user writes a request in the chat, the bot analyzes the key phrases and searches for the most suitable answer in a pre-prepared knowledge base. Conveniently, it processes an unlimited number of requests simultaneously , without slowing down the work.
Text Bot Capabilities
Bot in support mode
Replaces frequently asked questions ( FAQ) . Helps users quickly get answers to popular questions without having to contact an operator. Understands even slang and typos. Often visitors write quickly and can make a couple of typos, the bot will understand them without any problems and give a suitable answer. You don’t need to be a programmer to work with the bot . The text chat bot from LiveTex is assembled using the constructor principle, you don’t need to be able to work with code. Also, the service managers are always happy to help in case of questions, or take on the assembly of the bot completely*. Bot in prompter mode Trains operators right at the workplace. You can use the bot to train new employees right during work. Informing about new promotions in the company. Operators can learn about new promotions using the bot. To do this, it is enough to update your knowledge base in a timely manner. Finding an answer to a question. Operators can use the bot for quick answers. With its help, you can instantly find an answer to a question so as not to make the user wait.
In this article, we will tell you about three bots that are suitable for SMB.
A chatbot is a tool that allows you to social media marketing service automate communication with clients in text channels. It takes on most of the requests for popular questions, for example: work schedule, delivery methods or current promotions.
Script or push-button chatbot
A popular bot that is developed based on scenarios displayed as buttons. For example, over 42% of retail companies use chat bots for customer support and 39% of companies will connect bots in other areas (according to a study by PLUS Consulting and BSS).
For convenience, the buttons are set based on popular queries. The user selects a query that suits him and in a few clicks goes the path to an answer, a purchase, or transfer to an operator if an answer could not be obtained.
Scenarios can be anything - it all depends on the goals and objectives that the bot covers. For example, for an online store, popular queries on which scenarios will be built are: what is the minimum order amount, current promotions, how to use a bonus card, how to find out your size; for medicine, mainly questions about making an appointment, cost of services and work schedule; for food delivery, questions like: where is my order, they did not put the dish for me, how to return the money, how to cancel the order, etc.
It is important to add the "contact the operator" button. If the chatbot cannot find a suitable answer, it transfers the dialogue to the operator while saving the correspondence. Therefore, the operator will promptly offer help, as he already knows about the problem and is looking for a solution without unnecessary questions.
Thus, you can create an effective bot that will take on most of the requests.
At LiveTex, we have been collecting knowledge about working with clients for over 10 years and are always ready to help with creating a bot script*. For this, you can contact LiveTex managers. The implementation of the bot itself takes 1-2 days.
Life hack: in addition to consulting visitors, the bot can be used to collect data about clients: phone number, name, email address, or to collect reviews and feedback on the company's work.
Scenario Bot Capabilities
Answers frequently asked questions, replacing FAQ. Add frequent user requests to your scripts and automate routine processes.
Helps with site navigation. If you use a multi-page site or a large landing page and users can get lost in it, use a bot to help find the right page or information.
Routing a request to the right specialist . If the user needs an operator's answer, the bot will transfer the conversation to a competent employee in the appropriate department.
Text or bot prompter
This bot is 2 in 1! Use it to consult clients, as well as for internal purposes, such as helping new employees.
The text bot works on the basis of key phrases and a knowledge base. The user writes a request in the chat, the bot analyzes the key phrases and searches for the most suitable answer in a pre-prepared knowledge base. Conveniently, it processes an unlimited number of requests simultaneously , without slowing down the work.
Text Bot Capabilities
Bot in support mode
Replaces frequently asked questions ( FAQ) . Helps users quickly get answers to popular questions without having to contact an operator. Understands even slang and typos. Often visitors write quickly and can make a couple of typos, the bot will understand them without any problems and give a suitable answer. You don’t need to be a programmer to work with the bot . The text chat bot from LiveTex is assembled using the constructor principle, you don’t need to be able to work with code. Also, the service managers are always happy to help in case of questions, or take on the assembly of the bot completely*. Bot in prompter mode Trains operators right at the workplace. You can use the bot to train new employees right during work. Informing about new promotions in the company. Operators can learn about new promotions using the bot. To do this, it is enough to update your knowledge base in a timely manner. Finding an answer to a question. Operators can use the bot for quick answers. With its help, you can instantly find an answer to a question so as not to make the user wait.